Learn how to use R&R Report Writer to create the reports YOU need from HOST in the way that you want to see them. No speical skills needed.

All webinars will last for two hours. You will be sent an outline by email and can follow along with your own copy of R&R Report Writer and your own HOST database.

The next public classes are February 20 (RR101) and February 27 (RR102) 2013.
The cost is $200 per class per seat or $350 for the two.

Please register by sending an email request or by calling Dr. Hammerman at 800-783-2269.

Dedicated on-line classes for a specific property or group of properties are also available.

RR101 - Introduction to R&R for HOST

Do you wish that one of the reports from HOST presented your information in a different way? Is there a report that you wish you had but do not? HOST provides the R&R Report Writer program so that you can create the reports thatyou want in the way that you want them.

In order to create useful reports for host you need to learn two things: (1) How to use the R&R program and (2) where to find the information that is stored in HOST. In this class we will address both topics.

This is the course for complete beginners. It assumes that you have never used R&R but that you have used

HOST to do any of the following:

•  Enter/edit reservations
• Enter/edit group bookings
• Create rate codes or packages
• Extracted data for accounting purposes
• Used the standard reports in HOST.

The first part of the course will be focused on using the HOST data dictionary. You will learn how to use the IN_RES, IN_GUEST, IN_TRN and IN_MISC tables. Next we will create the following reports:

• A simple listing of guests.
• A list of guests from a given state.
• A simple arrival report.
• An “arrival by market” report including sub-totals.

During the two-hour class we will cover most of the topics covered in the first four chapters of the official R&R for HOST manual. You should download this manual from our website and have it available during the seminar. There is no charge to download the manual.

You've created some simple R&R reports but now you are ready for the next steps. You need to link tables in order to get guest transactions or you need to create a group folio or owners' statement. This course continues where the Introduction course stops.

This course will focus on linking HOST tables. Along the way we will learn how to create and use calculated fields and specialized totals. We will create the following reports:

•  Email address for guests.
• Guest transactions by department.
• Arrivals and Expected Revenue by market.
• Occupancy on any given date.

 In this class you will learn:

• The two selection rules that should be included in every reservation report.
•  How to associate market names with market codes.
•  How to link reservations to their transactions.
•  How to control for shared reservations.
• How to speed up your reports

You should be familiar with basic R&R operations and have a copy of the data dictionary for your version of HOST.

The data residing in your HOST database contains a wealth of information that can be used to attract previous guests to come back again. If your job involves marketing your property to transient guests or to groups you should be using the power of your HOST database to bring previous guest back to your property and to find new guests.

In this class we will show how to use this data to create both postal and email marketing lists that work. We will use previous stays, stay patterns, zip codes and profile data to determine which guests would be most likely to respond to particular offers.

We will create the following reports:

• A list of guests, their physical and email address for guests that have ever stayed at your property.
• The same list for guests that last stayed two years ago but have not stayed since and who are not currently on the books.
• A list of people in the IN_GUEST table that have never booked.

Your goal as a hospitality professional is to meeting and exceed guest expectations. The HOST property management system provides a tool for gathering and using intelligence about your guests, their families, their likes and dislikes. These data are stored in the HOST database just waiting for your creativity to bring it to the surface and get it used in your day-to-day operations. In this class you will learn how to access this data and transform it into reports for your front desk, housekeeping, bell desk and concierge staff.

You will create the following reports:

• Birthday list and address labels for guests and their families.
• Pet birthdays and pet preferences.
• Food allergies and preferences.
• Special unit features requested by the guest in the past including temperature, preferred newspaper, etc.
•  You will learn how to link the following tables:  IN_GUEST, IN_RES, IN_PLAYER, IN_PLAYER2.

Putting “heads in the beds” is an important part of the hotel and resort business. If your job involves reservations, marketing or sales, or if you work in long range planning this course will be very useful to you. We will manipulate the data in the IN_RES table to determine occupancy patterns in general and occupancy patterns by market and room type for any date in the past or future.  You will learn how to combine the current reservation table with the history table in order to create year-over-year comparisons. 

By the end of the course you will be able to create PACE and REVPAR reports.

You should be familiar with R&R and have practice creating formulas in R&R or Excel in order to get the most out of this course

Guest that stay at high-quality hotels expect to receive a high-quality statement at the end of their stay. Using R&R Report Writer and your HOST data, you can create folios as unique and as attractive as your property. There is no need to use pre-printed forms, and there is no need for special hardware or software. This seminar shows you how.

You will learn the following:

• How to create standard folios.
• How to create aging statements for group and wholesale accounts.
• Create a watermark to be printed on the folio.
• Use logo files.
• Create multi-page folios.
• Create custom messages that will be included on the folio as the seasons change.
• Include variable text depending on the guest’s status or country of origin.
• Create registration cards
  

RR206 - Owner/Member Statements

If your property has full or part unit owners you need to send periodic statements showing revenues and expenses for the prior fiscal period. The data for owners, their contracts and their transactions reside in the following tables: IN_TOKEN, IN_TKLINK, TS_CTRCT, TS_CONOW, TS_CLNDD, OA_OTRN, OA_HOTRN, OA_CODES. The class will focus on creating owner statements that reflect all the transactions for an owner during a given period. In this class you will learn:

• How to link the relevant tables for full ownerships, quarter shares and timeshare units.
• How to link the owner record to the unit contract.
• How to link transactions to the contract

Each class includes:

• Internet meeting session. We use www.gotomeeting.com or similar software. You'll see everything that the instructor is doing on the computer in real time.
• A complimentary PowerPoint document reviewing the main points.
• Completed R&R reports showing the features covered in the class.
• A two-hour training class and live conference call. You will call a non-toll-free number. The last half-hour will be reserved for questions.
  

1. A PC computer connected to the internet in some manner
2. High-speed internet access. Dial-up won’t work.
3. Telephone access in a relatively quiet room. No cell phones please. VOIP with a headset is fine.
4. A willingness to learn
5.